{"product_id":"regional-operations-head-quick-commerce","title":"Regional Operations Head – Quick Commerce","description":"\u003cdiv\u003e\u003cstrong\u003eRole overview\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cspan\u003eWe are looking for a Head of Regional Operations – QCom to own the full operation from dark store to doorstep. This role covers everything inside the store — inventory, people, processes, SLAs — and everything outside it — last mile, rider hiring, rate cards, and retention. You will also own QCOM go-to-market for every new store launch and be accountable for the QCOM P\u0026amp;L.\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cstrong\u003eWhat you'll own\u003c\/strong\u003e\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDark store operations:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003eInbound, storage, picking, packing, and dispatch. You set the process and hold the SLA across the network.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eInventory and availability:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003eReplenishment planning, FnV freshness cycles, shrinkage controls, and fill rate for QCOM SKUs.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLast mile delivery:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003eRider hiring, onboarding, rate card design, daily utilization, and retention. You own the fleet from contract to performance.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePeople and org:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003eStore staff, pickers, and delivery executives — hiring, training, scheduling, and building the TL layer that keeps operations running independently.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNew store launches:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003eQCOM go-to-market for every new COCO store or region — assortment readiness, staffing, first-order acquisition, and ramp benchmarks from week 1 to week 12.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eQCOM P\u0026amp;L:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003eContribution margin, fulfillment cost per order, packaging, returns, wastage, and store-level unit economics.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOn-ground problem solving:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003eWhen OTIF drops or a launch underperforms, you diagnose whether it's a picker, rider, inventory, or product issue — and fix it.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCross-functional execution:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan\u003ePrimary interface with Category, Store Ops, and Product teams for QCOM operations.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv\u003e\u003cstrong\u003eKey KPIs\u003c\/strong\u003e\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eOTIF — on-time, in-full\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e% orders delivered under 30 minutes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eIn-store SKU availability for QCOM\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePick time, dispatch time, delivery time\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eRider productivity and cost per order\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eRider attrition rate\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eShrinkage and inventory accuracy\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eStore-level QCOM contribution margin\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cstrong\u003eWhat we're looking for\u003c\/strong\u003e\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003e4–5 years of total experience; MBA from a recognized institute required\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePrior experience in quick commerce strongly preferred — city ops, regional ops in similar domain.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eHas directly owned DE hiring, rate card structuring, and rider retention\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eHas managed a mixed workforce of 30+ with a supervisory layer reporting in\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eAble to build a unit economics model and defend every line in it\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eTracks fill rate, shrinkage, and SLA breach root causes independently\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cstrong\u003eGood to have\u003c\/strong\u003e\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eQuick commerce experience in Tier-2\/3 India\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSome working knowledge of Telugu\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eLean \/ Six Sigma or structured process improvement background\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"SuperK","offers":[{"title":"Default Title","offer_id":54220302319982,"sku":null,"price":0.0,"currency_code":"INR","in_stock":true}],"url":"https:\/\/superk-8887.myshopify.com\/te\/products\/regional-operations-head-quick-commerce","provider":"SuperK","version":"1.0","type":"link"}